AboutMike Henken

Nov 2024 – Present · Miami, Florida

Lead AI governance and security for production LLM and OCR pipelines, agent-native systems, and regulated customer environments.

• Lead AI governance and security: agent orchestration patterns, guardrails, policy adherence, evaluation, and audit trails behind production LLM and OCR document pipelines.
• Build agent-native systems for enterprise customers with AG-UI, A2UI, and generative UI.
• Replaced manual deployment steps with automated CI/CD using GitLab CI, Argo CD, Argo Workflows, Argo Rollouts, Argo Events, and Kargo.

Nov 2021 – Nov 2024 · Fort Collins, Colorado (Remote)

Led platform engineering teams and products across identity management, infrastructure, and CI/CD at over half a billion requests a month.

• Led platform engineering teams and products across identity management, infrastructure, and CI/CD, handling over half a billion requests a month across hundreds of Kubernetes deployments.
• Implemented CI/CD and high-availability systems with virtually no downtime.
• Ran cloud cost reduction across GCP and AWS through storage lifecycle policies, right-sizing, and committed-use discounts against measured usage.

May 2020 – Nov 2021 · Fort Myers, Florida

Led the product team and helped the company reach profitability following a significant investment round.

• Increased enterprise customer retention from 75% to over 90%, with over 100% year-over-year growth.
• Took the SaaS platform from serving small and mid-size businesses to serving enterprises in regulated industries including real estate, mortgage lending, and healthcare.
• Ensured regular compliance audits and maintained HIPAA compliance standards.

Jun 2016 – May 2020 · Fort Myers, Florida

Joined as Staff Software Engineer and moved into Director of Engineering, leading engineers, designers, testers, and systems engineers.

• Used machine learning to extract sentiment, topics, and false positives from customer reviews, turning review text into structured, validated signal.
• Introduced CI/CD and gitflow protocols where releases had been manual.
• Implemented auto-scaling AWS infrastructure with GCP redundancy for disaster recovery.

Apr 2014 – Jun 2016 · Orchard Park, New York

Worked with the largest pharmaceutical companies in the world, using machine learning and big data analysis on supply chain data at billions of records.

• Ran machine learning and big data analysis over pharmaceutical supply chain data consisting of billions of records, using Hadoop and MapReduce.
• Built REST APIs in Python and ColdFusion and cross-platform native applications for pharmaceutical and supply chain companies.
• Implemented and managed a HIPAA-compliant data center and the blinding of incoming data from specialty pharmaceutical and medical device companies.

Dec 2009 – Apr 2014 · Buffalo, New York

Built and managed over 300 real estate broker portals in a multi-server SaaS environment supporting tens of thousands of agents.

• Built versioned component distribution across hundreds of live sites, with automatic revert and reporting when a distribution step or unit test failed.
• Built Multiple Listing Service (MLS) managers to synchronize and normalize data across dozens of MLS feeds over RETS.
• Built an analytical service and API for market and property analysis, applying AI playbooks to trend and property value estimation.